Privacy Policy
Last Updated: July 6, 2026
Right Way Home Inspection (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, schedule an inspection, communicate with us by phone, email, text message, or otherwise use our services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a quote, schedule an inspection, submit a form, or communicate with us, we may collect:
- Name
- Phone number
- Email address
- Property address
- Billing information
- Inspection-related details
- Preferred appointment time
- Any information you voluntarily provide to us
Communication Information
If you call, text, email, or submit an online form, we may collect details related to that communication, including your contact information, message content, and communication history.
Website Usage Information
When you visit our website, we may automatically collect limited technical information, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Date and time of visit
- General website usage activity
This information helps us improve our website, understand visitor behavior, and maintain website security.
2. How We Use Your Information
We may use collected information to:
- Respond to inquiries
- Schedule and confirm home inspection appointments
- Provide inspection services
- Send inspection-related updates
- Communicate by phone, email, or text message
- Send invoices, receipts, and service documents
- Improve our website and customer experience
- Maintain business records
- Comply with legal, regulatory, or contractual obligations
- Protect our rights, property, customers, and business
We do not sell your personal information.
3. Text Messaging and Mobile Information
If you provide your mobile phone number, you may receive text messages from Right Way Home Inspection related to your inquiry, appointment, service updates, scheduling, confirmations, reminders, follow-ups, or customer support.
Message and data rates may apply. Message frequency may vary. You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP or contact us directly at 518-332-7499 or info@rightwayhomeinspectors.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We may share information only when necessary to operate our business, provide services, or comply with legal obligations.
We may share information with:
- Service providers who help us operate our business
- Scheduling, communication, payment, or customer service platforms
- Contractors or subcontractors assisting with support services
- Legal, regulatory, or government authorities when required
- Professional advisors, such as attorneys, accountants, or insurers
- Parties involved in a business transfer, merger, acquisition, or sale of assets
We do not share mobile opt-in data or text messaging consent information with third parties for marketing or promotional purposes.
5. Service Providers
We may use trusted third-party platforms to help provide our services, including website hosting, appointment scheduling, customer communication, payment processing, analytics, and customer support.
These providers may access limited information only as needed to perform services on our behalf. They are not authorized to use your information for their own marketing purposes.
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve website functionality, analyze traffic, and enhance user experience.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements.
Inspection-related records may be retained in accordance with business, insurance, legal, or regulatory requirements.
9. Your Choices
You may contact us to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information, where legally permitted
- Opt out of marketing communications
- Opt out of text messages by replying STOP
Certain information may need to be retained for legal, accounting, insurance, contractual, or business recordkeeping purposes.
10. Children's Privacy
Our services are intended for adults, homeowners, buyers, sellers, real estate professionals, and related parties. We do not knowingly collect personal information from children under the age of 13.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Right Way Home Inspection
3035 Route 50, #1031
Saratoga Springs, NY 12866
Phone: 518-332-7499
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